Business process management (BPM)® is a systematic approach to making an
organization's workflow more effective, more efficient and more capable of
adapting to an ever-changing environment. A business process is an activity or
set of activities that will accomplish a specific organizational goal.
Business Process Manager (BPM)® Certification helps organizations leverage
processes to achieve their goals and be successful. Once processes are
implemented, they must be monitored, evaluated, and optimized to make sure they
are still meeting the goals that they were designed to accomplish. A business
that can successfully manage its processes is able to maintain a competitive
edge, while increasing productivity and efficiency and decreasing costs.
The e-course will introduce participants to business process management.
Participants will learn how business processes can help improve their company’s
bottom line by providing a higher level of quality and consistency for
customers.
E-Course Duration: 20 to 25 Hours
The exam comprises of 50 Multiple Choice Questions out of which the candidate
needs to score 70% (35 out of 50) to pass the exam.
Exams are online and proctored based, using a webcam and a reliable internet
connection exams can be taken anywhere and anytime
The total duration of the exam is 1 hour (60 Minutes).
No external sources of information may be accessed during the exam held via
ProctorU. Further details of the materials permitted are provided:
Identification Proof If a Candidate does not pass the exam in the second (2nd) attempt, the
candidate must wait for a period of at least fourteen (14) calendar days from
the date of their attempt to retake the exam for third (3rd) time or any
subsequent time.
The exam can be taken any number of times. The Business Process Manager (BPM)® Certificate is valid for life.
Business Process Manager (BPM)® is a Registered Trademark of GAQM.
Successfully passing the BPM exam will also earn candidates a total of 15
Learning Hours and 3 Credits towards MBA in Business Management (Master’s
Degree) offered by Charisma University.
Note: The Business Process Manager (BPM)® Certification requires a mandatory
E-Course completion requirement. Once the candidate completes the E-Course, they
will receive a GAQM Learner ID.
Course Outline
Module 1 - The Fundamentals of Business Process Management What is Business Analysis?
What is Enterprise Content Management?
Enterprise Content Management Model
What is Business Process Re-Engineering?
Business Process Re-Engineering Model
Module 2 - Defining Business Process Management What is Business Process Management?
Brief History of Business Process Management
What are the Benefits of Business Process Management?
Reflecting on Processes
Module 3 - The Business Process Life Cycle The Vision Phase
The Design Phase
The Modeling Phase
The Execution Phase
The Monitoring Phase
The Optimizing Phase
Module 4 - Business Process Engineering Business Process Engineering
Change Management
Summary
Module 5 - Information Systems and Goals
System and Subsystems
The Information Systems
Elements of Information Systems
Systems Analysis
Definitions and Goals
Define Logical Specifications and Design
Select the best Alternative Physical System
Module 6 - Systems Design Introduction
Intermediate Steps
Systems Design
Module 7 - Systems Implementation Introduction
Intermediate Steps
Testing and Obtaining Approvals
Systems Implementation - Summary
Module 8 - Systems Operation Post Implementation Review
System Maintenance
Systems Operations QUESTION 1
Six Sigma strives to have a process operate at 99% efficiency.
A. True
B. False
Answer: B
QUESTION 2 Business activity monitoring is a method to measure the health and
performance of your process.
A. True
B. False
Answer: A
QUESTION 3 Why is it important to manage an organization’s processes?
A. To increase productivity
B. To decrease costs
C. To increase efficiency
D. All of the above
E. None of the above
Answer: D
QUESTION 4 Business process management (BPM) is a variety of tools and techniques used
to support and manage the design, implementation, and improvement of operational
procedures within an organization.
A. True
B. False
Answer: A
QUESTION 5 As long as you have a vision of where your company should be, you will be
successful. Sharing this vision is not important.
Exam Info Duration 115 MINUTES
Number of Questions 70 Questions
Passing Score 300
Format Single and Multiple Choice, Proctored
EXAM OVERVIEW The Professional vSphere 6.7 Exam 2019 validates that an individual can
implement, manage, and troubleshoot a vSphere V6.7 infrastructure, using best
practices to provide a powerful, flexible, and secure foundation for business
agility that can accelerate the transformation to cloud computing.
Minimally Qualified Candidate The minimally qualified candidate (MQC) has six to twelve months hands-on
experience installing, configuring, and managing a vSphere solution. The
candidate possesses skills in deploying and
administering guest operating systems on a vSphere infrastructure. The
successful candidate also has basic knowledge of: storage, networking, hardware,
business continuity and disaster recovery,
security, environmental monitoring and troubleshooting.
Exam Sections VMware exam blueprint sections are now standardized to the seven sections
below, some of which may NOT be included in the final exam blueprint depending
on the exam objectives.
Section 1 – Architecture and Technologies
Section 2 – Products and Solutions
Section 3 – Planning and Designing
Section 4 – Installing, Configuring, and Setup
Section 5 – Performance-tuning, Optimization, and Upgrades
Section 6 – Troubleshooting and Repairing
Section 7 – Administrative and Operational Tasks
If a section is missing from the list below, please note it is because the exam
has no testable
objectives for that section. The objective numbering may be referenced in your
score report at the
end of your testing event for further preparation should a retake of the exam be
necessary.
Sections Included in this Exam Section 1 – VMware vSphere Architectures and Technologies
Objective 1.1 – Identify the pre-requisites and components for vSphere
implementation
Objective 1.2 – Identify vCenter high availability (HA) requirements
Objective 1.3 – Describe storage types for vSphere
Objective 1.4 – Differentiate between NIOC and SIOC
Objective 1.5 – Manage vCenter inventory efficiently
Objective 1.6 – Describe and differentiate among vSphere, HA, DRS, and SDRS
functionality
Objective 1.7 – Describe and identify resource pools and use cases
Objective 1.8 – Differentiate between VDS and VSS
Objective 1.9 – Describe the purpose of cluster and the features it provides
Objective 1.10 – Describe virtual machine (VM) file structure
Objective 1.11 – Describe vMotion and Storage vMotion technology
Section 2 – VMware Products and Solutions Objective 2.1 – Describe vSphere integration with other VMware products
Objective 2.2 – Describe HA solutions for vSphere
Objective 2.3 – Describe the options for securing a vSphere environment
Section 4 – Installing, Configuring, and Setting Up a VMware vSphere Solution Objective 4.1 – Understand basic log output from vSphere products
Objective 4.2 – Create and configure vSphere objects
Objective. 4.3 – Set up a content library
Objective 4.4 – Set up ESXi hosts
Objective 4.5 – Configure virtual networking
Objective 4.6 – Deploy and configure VMware vCenter Server Appliance (VCSA)
Objective 4.7 – Set up identity sources
Objective 4.8 – Configure an SSO domain
Section 5 – Performance-tuning and Optimizing a VMware vSphere Solution Objective 5.1 – Determine effective snapshot use cases
Objective 5.2 – Monitor resources of VCSA in a vSphere environment
Objective 5.3 – Identify impacts of VM configurations
Section 7 – Administrative and Operational Tasks in a VMware vSphere Solution Objective 7.1 – Manage virtual networking
Objective 7.2 – Manage datastores
Objective 7.3 – Configure a storage policy
Objective 7.4 – Configure host security
Objective 7.5 – Configure role-based user management
Objective 7.6 – Configure and use vSphere Compute and Storage cluster options
Objective 7.7 – Perform different types of migrations
Objective 7.8 – Manage resources of a vSphere environment
Objective 7.9 – Create and manage VMs using different methods
Objective 7.10 – Create and manage templates
Objective 7.11 – Manage different VMware vCenter Server objects
Objective 7.12 – Setup permissions on datastores, clusters, vCenter, and hosts
Objective 7.13 – Identify and interpret affinity/anti affinity rules
Objective 7.14 – Understand use cases for alarms
Objective 7.15 – Utilize VMware vSphere Update Manager (VUM)
Objective 7.16 - Configure and manage host profiles
QUESTION 1
Using vSphere HA Orchestrated Restart an administrator places the most mission
critical VM in the highest
priority. After a host failure, the highest priority VM fails to restart while
VMs in high priority restart.
What would cause this to occur?
A. VMware Tools is not installed.
B. Proactive HA is disabled.
C. There are insufficient cluster resources.
D. Performance degradation VMs tolerate threshold is at default.
Answer: A
Section: (none)
Explanation
Explanation/Reference:
QUESTION 2
Which two VMware solutions track and analyze the operation of multiple data
sources? (Choose two.)
A. vRealize Automation
B. vRealize Operations Manager
C. vRealize Life Cycle Manager
D. vRealize Log Insight
E. vRealize Orchestrator
QUESTION 3
What is required to convert a VM to a template?
A. Reregister the template.
B. Choose a thin-provisioned format.
C. Select a storage policy.
D. Power off the virtual machine.
Answer: D
Section: (none)
Explanation
Explanation/Reference:
Reference: https://pubs.vmware.com/vsphere-51/index.jsp?topic=%2Fcom.vmware.vsphere.vm_admin.doc%
2FGUID-846238E4-A1E3-4A28-B230-33BDD1D57454.html
QUESTION 4
A cluster of vSphere 6.5 and 6.7 hosts all have identical hardware. VMs are
created on the 6.7 hosts with
virtual hardware version 14. During routine maintenance on the 6.7 hosts, the
VMs are unable to migrate to the
6.5 hosts.
Why are the VMs unable to migrate to the 6.5 hosts?
A. VMware Tools version is upgraded.
B. EVC mode is disabled.
C. DPM is configured incorrectly.
D. The virtual hardware version is incompatible with 6.5.
Answer: B
Section: (none)
Explanation
Explanation/Reference:
QUESTION 5
An administrator is elevating the security posture of a vSphere environment
after a recent data breach. All VMs
will be encrypted as part of this plan.
Which additional component is required for the encryption?
A. KMS server.
B. vSAN encryption.
C. two-factor authentication
D. encrypted vSphere vMotion
