Saturday, August 28, 2010

Avaya stares down Microsoft, Cisco

Avaya stares down Microsoft, Cisco
But after the purchase Nortel's business continued to suffer and purchases in general dropped because of the recession, he says. Vendors attempts to lure more sales by dropping prices further eroded revenues, he says. Overall, IP telephony sales dropped 20% to 30%, but Nortel's dropped 50% he says. Meanwhile, Cisco proved a tough competitor coming in with a strong first quarter this year and hanging close, Machowinski says.
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"These Nortel customers are up for grabs right now," Kerravala says. "If Avaya is able to upgrade them right now, likely they will own them for a very long time."

Kennedy says that his company represents stability to Nortel customers who were traumatized by the Nortel bankruptcy, waiting for months to find out whether the products they had installed would be supported, let alone upgraded as technology moves forward. Avaya's purchase of the assets gave them a financially stable company to deal with that promised product support and a migration path to new features and products that doesn't require ripping out old gear and starting over, he says.

"If my worst fear was that everything was going to go away and that I'm going to have a problem, that was instantaneously alleviated," Kennedy says. "We actually engendered a fair amount of good feeling from those decisions that we made of support and investment."

While that upgrade starts with voice, the real goal is upgrading them over time to UC, which blends all forms of real-time communications such as voice, video, SMS, instant messaging and the like.

These features are being melded into Avaya contact center features, enhancing what call agents can do and booting their productivity, but without being pushed as UC. For example, Avaya's platform enables individual agents to handle a voice call plus five other communications links at the same time either to multi task among many customers or to draw more parties into a particular customer session in order to resolve requests.

This type of innovation is being led by Avaya Labs, an 800-person division of the company that acts "like a start-up that wants to be acquired by Avaya," says Brett Shockley, the vice president who heads up the labs. He wants to aggressively grab the most interesting software technology the labs is working on and herd it as quickly as possible into new products if it shows potential -- what he calls crossing the chasm from applications to products. "We've got to figure this innovation thing out. We try to innovate so the new stuff is transformational," he says.

The model he uses includes a customer proof-of-concept stage where select customers receive software early on and try it out, an acid test to determine "whether it's relevant or if it's just geeks playing with technology," Shockely says. This gets these potential product ideas in customer hands a year or two earlier than previously, quickly weeding out the duds and accelerating the development of the winners that will go on to become actual products. Those ideas that have potential are brought to market-quality interface and deployed in customer networks soon thereafter before being officially launched and supported by the Avaya sales force.

Saturday, August 21, 2010

Microsoft-Yahoo search alliance taking shape

Microsoft-Yahoo search alliance taking shape
Packing boxes are being filled by Yahoo employees preparing to move to Microsoft MCTS Training offices in time for the fall launch of the search alliance between the two companies.

The San Jose Mercury News reported Thursday that about 400 Yahoo engineers are moving from Sunnyvale, Calif.-based Yahoo, just a few miles up U.S. Highway 101 to Microsoft’s campus in Mountain View, while others are transferring to Microsoft outposts in Bangalore, India, Burbank, Calif., and the Microsoft mother ship in Redmond, Wash.

The two-companies have a mid-October deadline to get systems and people in place for Microsoft’s Bing search engine to power search results for Yahoo in an effort for the two search players to take on search revenue leader Google. Google holds a commanding 62.6 percent of the U.S. search market, based on figures released July 13 by comScore, compared to Yahoo’s 18.9 percent and Microsoft’s 12.7 percent. While those shares are based on number of searches, not revenue, it’s not hard to see where the money is going.

Globally, Google’s market share is 85 percent, according to Netmarketshare, while Bing and Yahoo are in the single-digits. However, a Microsoft official told me at a Bing search event last month that Bing is only available in a handful of countries outside the U.S.

The transition is going “as well as could be expected,” the Merc reports, adding that Yahoo says that all of its search traffic, apart from paid search, could be powered by Bing as soon as the end of August. However, if all other aspects of the transition aren’t in place by mid-October, the switchover might not be complete until 2011, which would deprive the alliance of the opportunity to maximize search revenue during the lucrative holiday season, the paper noted.

The alliance between Microsoft and Yahoo was struck in late 2009 after Microsoft’s failed acquisition of all of Yahoo. Under the terms, Microsoft will maintain the infrastructure to handle search queries on both Bing and Yahoo. Yahoo will handle premium search ad sales for both sites while Microsoft will continue its own self-serve advertising and display advertising operations, according to a story posted on Network World when the deal won regulatory approval back in February.

Also, Bing will not have to add a ! to its name.

It will be interesting to see how Bing and Yahoo influence each other’s sites. While Bing -- the extreme makeover of the MSN.com search engine that preceded it -- still pales in comparison to Google in terms of traffic, it has generated buzz with innovation.

Microsoft MCITP Certification executives, at the Bing first birthday party I attended in San Francisco, demonstrated how Big is “history aware,” in the words of Harry Shrum, part of the Bing team, in that it tries to anticipate what the user is searching for based on what it previously searched. The team also explained Bing Mobile innovations they’re designing for Windows Phone 7, and other features of Bing Maps.

As a way of illustrating that Bing -- and Bing with Yahoo -- could force Google to look over its shoulder at what’s gaining on them, there is some evidence that new Google features seem to mimic Bing’s. Better yet, Google also appears to have tried to mimic Bing’s practice of placing large, vivid photographs on its landing page, but then decided against it.

Nervous, Google?

Sunday, August 15, 2010

Have you had a vendor troubleshooting nightmare?



Have you had a vendor troubleshooting nightmare?
Ok, so I'm clearly still on my vendor kick. Last night I was lucky enough to sit on a troubleshooting call with one of our app teams and their vendor. They were having issues with DB performance. Typically when I get on these types of calls I prefer to just lurk instead of getting really involved because the vendors are usually so stupid I really have a hard time not getting upset. They also typically override me when I say something and app teams usually side with the vendor since it's their product and they should know best. However, most of the time it has to do with straight SQL knowledge and not their product.

So anyway, here I was on this call and I was listening to this tech support guy, we'll call him 'asdf' cause it's easy to type, make one outrageous claim after another. This guy clearly knows so much more about SQL than I do cause he was able to definitively diagnose the problem (several times) with very minimal information. And again, all the while I was merely lurking because I think it's best for everyone if I don't get involved unless I need to. And this is really what I wanted to talk about today... techs who make wild assumptions and diagnose problems before they have anywhere close to enough info to be making such claims. And it's not necessarily vendors who are the most guilty of this, but since I'm picking on vendors these days we'll go ahead and make it about that.

So here's what happened, and I'd like you guys to use this as a template for how NOT to troubleshoot your systems.

The vendor asked me to run a script that pulled version info and dumped the process table that told him how many users were on the box. He then used that to surmise that the issue was index fragmentation. I said very little and continued to listen. So they asked him if he was sure this was the problem and he said yes. So they asked me to rebuild the indexes. I said sure. It took about 6mins and they began testing again. The problem was still there and the tech was confused why that didn't work so he looked at the script results again and boldly claimed that our cache/hit ratio wasn't high enough. It was in the low 90s and he said it should be at least 95. So he asked if that was a change I'd be willing to make on the server without testing it in dev first. The exchange went more or less like this:



Asdf: "Your cache/hit ratio isn't high enough".

Me: "OK".

Asdf: "Is that a change you'd be willing to make in prod without testing it in dev first?"

Me: "Is what a change I'd be willing to make?"

Asdf: "The cache/hit ratio."

Me: "Oh, I get it. Yeah, let me see what I can do. I'll check a couple things out. Oh wait, here's the problem. I accidentally set the caching knob to piss-poor. Here, I'll change it to lightning fast and see if that works better."

Asdf: "What are you talking about? I just asked you to set the cache/hit ratio higher."

Me: "I doubt we can add RAM to the server right this second. This system has been running for a while now with no increase in activity so I doubt the RAM is the issue."

Asdf: "Now wait, nobody asked you to add RAM to the box, I'm talking about cache/hit ratio, not RAM."

Me: "Well, the only real way to improve that ratio is by adding RAM, so yeah you did ask me to add RAM."

Asdf: "No, that's not the only way to change it. I've done it before and I'll lookup the setting if you like."

Me: "YES. As a matter of fact I'd love you to lookup that setting."

(never heard anything back from him even though I reminded him a couple times)



Ok, so back to the story. After we exhausted the cache/hit avenue he turned his sights to indexes. The indexes must not be configured correctly he says. Everyone else says, ok, how do we fix that. He says, well your DBA is going to need to analyze the indexes to make sure they're efficient enough for the application. Still I said nothing... trust me it's best. Then almost as quickly as he'd thought of the index idea, someone said that the query was returning quickly from a different location so would that still indicate an index problem? He said no, it's got to be network related. (notice I'm still not saying anything?) So he had them run a ping between all the different locations and they returned well within normal parameters. That's when he jumped back onto the index raft but quickly jumped back off when he remembered a hotfix for a Windows memory leak. We have to apply this patch right now, he declares. So they run and get someone from the server team who applies this patch completely untested on a prod box. Now we test again and still have the same issue. I honestly think he forgot about the index solution because he went straight to MaxDOP. We've got 16 CPUs on that box and the MaxDOP is set too high. It has to be lowered right now before the world explodes. I did ask a small question... how do you know the MaxDOP is too high? What should it be for your app? It should be set to 1 he said. Anything higher is too much. But how do you know it's too high now? Because that's the only thing it could be. Well, it's already at 1 now, so what would you like me to set it to? WAIT, we have a log that tells us how long the queries are taking. Hey you there... app guy, go check your log and see how long your queries are taking. Ok so they're taking 50secs and timing out. So the queries are taking 50secs in the DB, and that's way too long so the DBA needs to fix the indexes. They're probably not as efficient as they can be so just get him to iron them out and you'll be ok.

Unfortunately, this is where I jump back in and it went something like this:

"You have no way of knowing whether the query was in the DB for 50secs or in the network, etc. You just know that it took 50secs to get data back."

"No, the log says the query took 50secs. That's DB time."

"But there's no way for you to know that. All you're gathering is roundtrip stats. You can't say with any authority at all that the query took a long time in the DB itself."

"Yes we can. This is the problem."

"But you've claimed everything that's crossed your mind so far is the problem. I've sat here and listened to you fumble your way through this call and grasp at every straw you could find and make wild claims without anything to back them up. Now you 're saying that I have to tune the indexes on YOUR product. Your product, which has been working just fine until today."

"Well there's not another explanation."

"Of course there is. I can guarantee you that unless you went in there and physically dropped an index, the indexes are fine. Oh, and btw, I noticed that your fill factors are set at 100% so I'm changing them to 80% so we have some breathing room between maint windows."

"Yeah, you're supposed to set them up correctly, would you like me to send you our maintenance guide so you can see what we recommend as our best practices?"

"Does this guide talk about the appropriate fill factors for your app?"

"Yes it does. It gives full recommendations."

"How does this DB get installed. Did we create the schema ourselves?"

"No, the application creates all the tables and everything."

"But we can change the tables if we wanted to, right? I could go in and change the data types, and column names?"

"No, it has to stay the way it is or the app will stop working."

"But you made us create all of our own indexes. Why doesn't the system come with indexes already created on the tables?"

"It does come with indexes. These are the indexes we created."

"So you're telling me that you installed a DB on our system with indexes that don't follow your best practices in your own guide? Why wouldn't you create the DB initially with your own best practices on it?"

(nothing)

"Dude, that wasn't a rhetorical question. Why did you create indexes that don't follow the best practices you expect us to follow?"

(nothing)

When all of the dust settled it turned out that there was a problem with a switch that sat between some of the clients and the DB that was having problems.

OK, I know this post is getting long so I'll just bottom-line this for you now. What I'd like to see is some more of the vendors spending time and effort to train their people in basic troubleshooting techniques. Too many of them now just to the equivalent of reading tea leaves.

Friday, August 13, 2010

Microsoft to release IE9 public beta on Sept. 15

Microsoft to release IE9 public beta on Sept. 15
Microsoft on Thursday announced it will release a public beta of Internet Explorer 9 (IE9) on Sept. 15, a little less than five weeks from now.

Only a minority of Windows users will be able to try the beta, however. IE9 will not work on Windows XP, the aged operating system that powers nearly 68% of all PCs running Windows. The new browser requires either Windows Vista or Windows 7 .
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Thursday's announcement followed a comment made late last month by Kevin Turner, the company's chief operations officer, that the IE9 beta would show up in September . Until today, Microsoft MCTS Training had declined to set a date or even confirm Turner's statement.

Microsoft first announced IE9 in March , and has released four developer preview builds since then, most recently on Aug. 5 when it said the fourth such preview would be the last.


But while those previews have trumpeted the new browser's "Chakra" JavaScript engine, graphics processor-powered hardware acceleration, support for the new HTML5, and being more in line with current Web standards, Microsoft hasn't as much as whispered about IE9's look and feel.

The developer previews have relied on an nearly-nonexistent interface that lacks even the most basic navigational features, such as a back button or even an address bar.

Most expect that Microsoft will debut IE9's UI (user interface) in the beta next month.

According to reports earlier this year, IE9 was to feature a look copied from Windows Phone 7's "Metro" interface. Today, Neowin.net said sources had told it that Metro is out and a "simplistic UI similar to that of Google's Chrome" is in.

If so, it wouldn't be a surprise: Other browser makers, notably second-place Mozilla, have headed in that direction, too, as they follow the lead of Google and its cleaner-composed Chrome. Mozilla's next major upgrade, Firefox 4, will feature tabs on top and will eliminate the traditional Windows menus above the browser's content area, two UI features popularized by Chrome.

IE is on a two-month upswing in usage share, according to the most recent data from metric firm Net Applications, and Microsoft has to hope that IE9 will be able to keep that momentum.

However, earlier this month Roger Capriotti, a product management lead on the IE team, refused to be drawn into a discussion of Microsoft's goals for IE9, or even whether the company thought the new browser would entice users to come back to the browser.

Vince Vizzaccaro, an executive with Net Applications, had previously pegged IE's increase in usage share to the growth of Windows 7, the Microsoft OS that includes IE8, and to a national television advertising campaign in the U.S. More recently, he had other explanations.

"[The two-month increase] is more than a blip for IE," said Vizzaccaro in an interview last week. "Something is working for them. Maybe it's related to ongoing privacy concerns on the part of people with Google."

Microsoft has said nothing about a ship date for IE9, though many have speculated on an April 2011 release to coincide with MIX, the company's annual Web conference, slated to run April 12-14, 2011 in Las Vegas.

It's possible the ship date will be significantly later: Microsoft MCITP Certification finalized IE8 a full year after it released the first public beta for that browser. If it maintains the same pace for IE9, the upgrade's final edition might not appear until September 2011.

Tuesday, August 10, 2010

Microsoft Certified Systems Engineer Mcse Certification Exam

Microsoft Certified Systems Engineer Mcse Certification Exam
The MCSE (Microsoft Certified Systems Engineer) is undoubtedly the most recognized certification to move out of Microsoft MCTS Training. From 2007 there were over 300,000 people worldwide who are MCSE qualified.
The MCSE is primarily aimed at candidates with approx. 1-2 years of work experience and aims to demonstrate knowledge and competence in all aspects of design, installation, configuration and troubleshooting network systems.

For many years, the MCSE certification has been the backbone of the certification offerings from Microsoft and, despite the introduction of new generation certifications from Microsoft (intended to reflect current technologies), the MCSE seems certain to keep its position as the most popular Microsoft credentials by employers, at least for some time to come. And this continued market demand for the skills and knowledge reflected in MCSE exam means that Microsoft should continue to provide the MCSE certification (although major platforms) in the foreseeable future. In fact, Microsoft MCITP Certification has stated that the new generation certifications are not intended to replace the MCSE as different skill sets are tested.

Candidates who wish to become MCSE certificate can choose between the path leading MCSE or one of two tracks of specialization for Windows 2000 Server or Windows 2003 Server:
Main theme:
MCSE Windows 2000 Server (7 exams) *
MCSE on Windows 2003 Server (7 reviews)
Tracks of specialization:

Monday, August 9, 2010

10 years ago today Microsoft unveiled the .NET Framework

10 years ago today, Microsoft unveiled the .NET Framework
10 years ago today, Microsoft promised to build "the next generation Internet." The occasion was Forum 2000, where Microsoft's Bill Gates and Steve Ballmer announced.NET, now one of the most popular frameworks used by software developers.

.NET seems like it has been around forever now, but on June 22, 2000, Ballmer mentioned the word ".NET" a whopping 62 times in his keynote address as he made his case to software developers.

"What is .NET?" Ballmer said. ".NET represents a set, an environment, a programming infrastructure that supports the next generation of the Internet as a platform. ... It is also, though, and Bill [Gates] made the analogy, I think, with Windows here pretty well for its day, .NET is also a user environment, a set of fundamental user services that live on the client, in the server, in the cloud, that are consistent with and build off that programming model. So, it's both a user experience and a set of developer experiences, that's the conceptual description of what is .NET."

It's interesting that Ballmer was already using the word "cloud", all the way back in 2000 before cloud computing was a commonly discussed set of technologies. But in the decade since then, it was really Google and Amazon that became the poster child vendors for the evolution of the Internet and cloud computing services for businesses and developers.

Microsoft's cloud vision, and .NET in particular, relies on Windows, of course, whereas much of the rest of the cloud computing world is based on open source technologies such as Linux and Xen virtualization.

Microsoft's implementation of .NET can only be installed on Windows machines, but the framework has been a success, when measured by user satisfaction. Microsoft .NET was rated the best overall framework by 425 software developers surveyed by the Evans Data Corp. recently, "with two Google offerings -- App Engine and Web Toolkit (GWT) -- coming in just slightly behind Microsoft MCTS Training in overall satisfaction," as the Microsoft Subnet recently reported.

The study rated frameworks by ten attributes, with ease of use being called the most important feature in a web development platform, ahead of performance and extensibility.

.NET's first release occurred on Feb. 13, 2002, a year and a half after it was announced, and the latest version - .NET Framework 4 - was released just two months ago.

10 years into its life, .NET is still a major part of Microsoft's cloud strategy. The company just updated the Windows Azure software development kit to add support for .NET Framework 4, making it easier for developers to build applications in the cloud.

While it was already possible to build .NET applications on Azure, support for .NET Framework 4 gives developers the same capabilities in the cloud as they have within their own networks, Microsoft said earlier this month.

In his speech at Forum 2000, Ballmer downplayed the role of Linux in fueling growth of the Internet, saying "The Linux phenomenon continues to go along, but it's a phenomenon that works well in times when things are quite static, and people just want to hack around in the detail. I'm not sure it's a very good approach for taking new trails and affecting transformation."

While Windows market share certainly dwarfs that of Linux, Ballmer hasn't succeeded in killing off the open source competition, and many would argue that open source is what will fuel the next generation of cloud computing services.

After 10 years, Microsoft MCITP Certification is still betting on .NET as a key component of the next generation Internet. What role do you think .NET will play in cloud computing 10 years from today?

Wednesday, August 4, 2010

Google Multiple Account Sign-In Why It Matters

Google Multiple Account Sign-In Why It Matters
Google is rolling out a new feature which enables users to be logged in to multiple Google accounts simultaneously. The move will greatly simplify life for many users, and help pave the way for more businesses to adopt Google Apps.

One of the most common obstacles to business adoption of Google Apps, or more specifically Gmail, are the hurdles and headaches associated with multiple accounts. Many users have Gmail accounts for personal use, and rely on the Web-based e-mail service to stay in touch even while at work, but doing so becomes much more difficult once the business adopts Gmail as well.
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Microsoft Outlook can be connected to Microsoft Exchange, and multiple additional accounts as well. I have had as many as five different POP3 accounts in Outlook along with the corporate Exchange account, and I can select any one of the accounts for sending outbound e-mails--each with its own associated e-mail signature. For personal e-mail, I could also just use a Web-based service like Gmail.

However, if my company elected to switch from Exchange to Gmail as the primary e-mail platform, the options become much narrower and more convoluted. I could continuously log in and log out of each account throughout the day--checking my company e-mail, then my personal e-mail, then back to the company Gmail account. Or, I could use the Google Chrome Web browser to log in to the company Gmail account, and Internet Explorer to log in to my personal Gmail account.

Of course, I could also just set my personal e-mail to automatically forward to the business Gmail address. That solution doesn't allow me to respond to e-mails using the account they were initially directed to, though, and introduces privacy issues--exposing my personal e-mail to the monitoring and archiving efforts of my company Microsoft MCTS Training.

The Google Help Center explains that the first Google account logged in to becomes the default account. "If you use multiple sign-in, the first account you use to sign in during that browser session will be your default account for the rest of that session. If you visit other Google products that don't support multiple accounts after you've signed in, you will automatically sign in to your default account for that product. If you sign out of any Google product while signed in to any account, you will be signed out of all your Google Accounts at once."

Google's multiple account sign-in may not be a viable solution for everyone, though. There are some potentially serious reasons not to use multiple sign-in for some users. Enabling multiple sign-in does not work from mobile devices, disables the ability to use Google services like Gmail and Google Calendar while offline, and breaks any bookmarks you have linked to your accounts.

Google advises "If you would like to continue using Offline Gmail, Offline Calendar, and browser bookmarks linked to your accounts, do not enable the multiple sign-in option. If you have already enabled multiple sign-in, you may disable it MIcrosoft MCITP Certification."

It's not perfect, but it's better than what Google offered previously, and it's a step in the right direction if Google wants to compete on more even footing with Microsoft for corporate productivity and messaging.

Google Multiple Account Sign-In Why It Matters

Google Multiple Account Sign-In Why It Matters
Google is rolling out a new feature which enables users to be logged in to multiple Google accounts simultaneously. The move will greatly simplify life for many users, and help pave the way for more businesses to adopt Google Apps.

One of the most common obstacles to business adoption of Google Apps, or more specifically Gmail, are the hurdles and headaches associated with multiple accounts. Many users have Gmail accounts for personal use, and rely on the Web-based e-mail service to stay in touch even while at work, but doing so becomes much more difficult once the business adopts Gmail as well.
Ensuring High Service Levels in Cloud Computing: Download now

Microsoft Outlook can be connected to Microsoft Exchange, and multiple additional accounts as well. I have had as many as five different POP3 accounts in Outlook along with the corporate Exchange account, and I can select any one of the accounts for sending outbound e-mails--each with its own associated e-mail signature. For personal e-mail, I could also just use a Web-based service like Gmail.

However, if my company elected to switch from Exchange to Gmail as the primary e-mail platform, the options become much narrower and more convoluted. I could continuously log in and log out of each account throughout the day--checking my company e-mail, then my personal e-mail, then back to the company Gmail account. Or, I could use the Google Chrome Web browser to log in to the company Gmail account, and Internet Explorer to log in to my personal Gmail account.

Of course, I could also just set my personal e-mail to automatically forward to the business Gmail address. That solution doesn't allow me to respond to e-mails using the account they were initially directed to, though, and introduces privacy issues--exposing my personal e-mail to the monitoring and archiving efforts of my company Microsoft MCTS Training.

The Google Help Center explains that the first Google account logged in to becomes the default account. "If you use multiple sign-in, the first account you use to sign in during that browser session will be your default account for the rest of that session. If you visit other Google products that don't support multiple accounts after you've signed in, you will automatically sign in to your default account for that product. If you sign out of any Google product while signed in to any account, you will be signed out of all your Google Accounts at once."

Google's multiple account sign-in may not be a viable solution for everyone, though. There are some potentially serious reasons not to use multiple sign-in for some users. Enabling multiple sign-in does not work from mobile devices, disables the ability to use Google services like Gmail and Google Calendar while offline, and breaks any bookmarks you have linked to your accounts.

Google advises "If you would like to continue using Offline Gmail, Offline Calendar, and browser bookmarks linked to your accounts, do not enable the multiple sign-in option. If you have already enabled multiple sign-in, you may disable it MIcrosoft MCITP Certification."

It's not perfect, but it's better than what Google offered previously, and it's a step in the right direction if Google wants to compete on more even footing with Microsoft for corporate productivity and messaging.

Monday, August 2, 2010

Government refuses to upgrade from Microsoft IE 6

Government refuses to upgrade from Microsoft IE 6

The government has said it will not upgrade its departments' computers from Microsoft MCTS Training Internet Explorer 6 because it would not be 'cost-effective'.

This was in spite of an online petition posted to Number10.gov.uk earlier this year. It received 6,223 signatures that called for the "Prime Minister to encourage government departments to upgrade away from Internet Explorer 6" due to its alleged vulnerability to attack, and because it requires web developers to specially craft sites to support the browser.
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Rather than abandon IE6 entirely, Dan Frydman, the petition's creator and managing director of web design firm Inigo Media, suggested that government allow its staff to install and run alternate browsers. Inside the organisation, they would use IE6, but they would be allowed to access external sites with a different browser, such as IE8, Firefox, Safari, Chrome or Opera.

However, the government insisted that regularly patching and updating the IE6 browser would be sufficient.

In a statement responding to the petition on 30 July, the government said: "It is not straightforward for government departments to upgrade IE versions on their systems. Upgrading these systems to IE8 can be a very large operation, taking weeks to test and roll out to all users. To test all the web applications currently used by government departments can take months at significant potential cost to the taxpayer.

"It is therefore more cost-effective in many cases to continue to use IE6 and rely on other measures, such as firewalls and malware scanning software, to further protect public sector internet users."

It added: "There is no evidence that upgrading away from the latest fully-patched versions of Internet Explorer to other browsers will make users more secure."

Frydman said that the UK government should follow the example of the German and French governments, which have encouraged people to upgrade from IE6.

On his blog, Frydman said he was "disappointed" by the government's response.

"What I was looking for was a recommendation to upgrade away from IE6. A recommendation isn't hard, it's cheap and easy and isn't an admission of guilt. It puts the onus on the government departments to modernise, to innovate and to take care of their own.

"There's not much we can do now and I'm sorry to sound defeatist, but in the short term that's it. Realismtells me that this is all based on cost, not on security or whether the government wants to make web designers or developers happy," he said.

However, speaking to ComputerworldUK today, Frydman said that responses to his blog have encouraged to pursue the matter further, possibly with the help of an MP.

"It's an opportunity to crowdsource a response to see whether something can be done and to look at which government departments have a plan to do something," he said.

Calls for IE6's demise have been ongoing for at least a year, but intensified particularly as Google announced that it would stop supporting IE6 on Google Docs from 1 March, after Chinese hackers broke into the company's corporate network by exploiting an IE6 vulnerability.

The search giant also said it would drop support for the nearly-nine-year-old browser as an editing tool for Google Sites Microsoft MCITP Certification.
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The anti-IE6 momentum has also been fueled by attacks that struck Google, Adobe and dozens of other companies. Those attacks, which in Google's case successfully infiltrated the corporate network and made off with company secrets, exploited a then-unpatched vulnerability in IE6.

Government refuses to upgrade from Microsoft IE 6

Government refuses to upgrade from Microsoft IE 6

The government has said it will not upgrade its departments' computers from Microsoft MCTS Training Internet Explorer 6 because it would not be 'cost-effective'.

This was in spite of an online petition posted to Number10.gov.uk earlier this year. It received 6,223 signatures that called for the "Prime Minister to encourage government departments to upgrade away from Internet Explorer 6" due to its alleged vulnerability to attack, and because it requires web developers to specially craft sites to support the browser.
Websense Web Security Gateway solutions: View now

Rather than abandon IE6 entirely, Dan Frydman, the petition's creator and managing director of web design firm Inigo Media, suggested that government allow its staff to install and run alternate browsers. Inside the organisation, they would use IE6, but they would be allowed to access external sites with a different browser, such as IE8, Firefox, Safari, Chrome or Opera.

However, the government insisted that regularly patching and updating the IE6 browser would be sufficient.

In a statement responding to the petition on 30 July, the government said: "It is not straightforward for government departments to upgrade IE versions on their systems. Upgrading these systems to IE8 can be a very large operation, taking weeks to test and roll out to all users. To test all the web applications currently used by government departments can take months at significant potential cost to the taxpayer.

"It is therefore more cost-effective in many cases to continue to use IE6 and rely on other measures, such as firewalls and malware scanning software, to further protect public sector internet users."

It added: "There is no evidence that upgrading away from the latest fully-patched versions of Internet Explorer to other browsers will make users more secure."

Frydman said that the UK government should follow the example of the German and French governments, which have encouraged people to upgrade from IE6.

On his blog, Frydman said he was "disappointed" by the government's response.

"What I was looking for was a recommendation to upgrade away from IE6. A recommendation isn't hard, it's cheap and easy and isn't an admission of guilt. It puts the onus on the government departments to modernise, to innovate and to take care of their own.

"There's not much we can do now and I'm sorry to sound defeatist, but in the short term that's it. Realismtells me that this is all based on cost, not on security or whether the government wants to make web designers or developers happy," he said.

However, speaking to ComputerworldUK today, Frydman said that responses to his blog have encouraged to pursue the matter further, possibly with the help of an MP.

"It's an opportunity to crowdsource a response to see whether something can be done and to look at which government departments have a plan to do something," he said.

Calls for IE6's demise have been ongoing for at least a year, but intensified particularly as Google announced that it would stop supporting IE6 on Google Docs from 1 March, after Chinese hackers broke into the company's corporate network by exploiting an IE6 vulnerability.

The search giant also said it would drop support for the nearly-nine-year-old browser as an editing tool for Google Sites Microsoft MCITP Certification.
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The anti-IE6 momentum has also been fueled by attacks that struck Google, Adobe and dozens of other companies. Those attacks, which in Google's case successfully infiltrated the corporate network and made off with company secrets, exploited a then-unpatched vulnerability in IE6.

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