Don’t underestimate work productivity credentials of consumer tablets

Tablets are almost always a supplemental device for SMBs, helping employees stay more closely connected to work issues. The downside is that few companies protect tablets adequately.

The use case for supporting tablet computers within a small or midsize business is increasingly compelling from a productivity standpoint. I can say this with my gut because I rely on one myself to pare down my email frequently throughout the weekends and in the evenings, but I also happen to have backup evidence from two different surveys that I skimmed over the Labor Day weekend.

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It makes me wonder how many thousands of those Hewlett-Packard TouchPads that have been on fire sale for the past few weeks have been purchased by small businesses that — given the rock-bottom purchase price of $99 — don’t really care what happens when they break down. I don’t want to suggest that they are “disposable” but they sure are cheap at that price, so what do you have to lose?

Here’s the thing: Even though the latest generation of tablets have been around roughly 18 months since the introduction of the Apple iPad, almost 40 percent of small and midsize businesses have begun to adopt them, according to annual research on technology adoption trends by CompTIA, a technology trade organization. The research, which was released in July 2011, listed the following as the Top 6 uses:

Light work while traveling (68 percent)
Capture notes during meetings (54 percent)
Making presentations, in lieu of laptop (52 percent)
Point of sale transactions (50 percent)
Demo a product (47 percent)
Communications, in lieu of a smartphone (44 percent)

The base for the CompTIA data is interviews with 390 small and midsize businesses planning to use tablets.
The CompTIA research dovetails with data from Staples Advantage (which sells technology to business accounts) showing that approximately 80 percent of tablet users report having a better “work/life balance” as a result of using a table. There were approximately 200 tablet users surveyed for these results. Here are the primary purchase motivators:

Increased productivity (60 percent)
Staying connected to colleagues or clients (40 percent)
Easy to use because of its portability (90 percent)

Almost all of those surveyed are using tablets in conjunction with another device, not as the primary device.
The downside of tablets, of course, is security. When I chatted with Ed Ludwigson, vice president and general manager of Staples Technology Solutions, he said only about one-third percent of tablet users apparently are taking adequate steps to back up the data on the device. Fewer than 15 percent of them have either encryption or antivirus software on the device, he said.
SMBs need to pay more attention to tablet access control; Staples advocates using cloud-based applications so that data actually isn’t downloaded to the device itself. That way, if it is lost, the potential damage is minimized, Ludwigson said.
The other downside to tablets, in my mind, is that you wind up working around the clock instead of during predefined hours. Then again, that’s probably what most SMBs hope. As someone who MUST keep up with email, I am willing to live what that tradeoff.
See also:

The 10 hottest tablets of 2011
Lenovo to launch the IdeaPad A1, a 7-inch Android tablet for $199
Has HP done a “New Coke” with WebOS and tablets?
HP TouchPad: The calm before… a really long calm
Here come the ultrabooks: Evolution or revolution?
When disaster strikes your PC
Technology is the ultimate SMB leveler and enabler

Google+ Tips: 4 Tools to Boost Your Social Networking Experience

Getting the hang of Google+ and looking for more? Check out these four Google+ tools that let you easily upload photos in bulk, find new people to follow, translate posts and more.

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CIO — While rumors continue to swirl about when the Google+ API will be released to developers, that's not stopping some people from getting in on the Google+ action.

Whether you're just starting out on Google+ or consider yourself an advanced user, more and more Google+ enhancements and add-ons are popping up across the Web.

Here's a look at four new ones that do everything from streamlining bulk photo-uploading to helping you increase your network reach.

1. Google+ Photo Importer for iPhone
If you store your photos on multiple sites such as Facebook, Flickr, Instagram or Photobucket, there's a new download available in the Apple App Store that lets you upload 100 photos in less than a minute to your Google+ account. This tool is especially handy if you plan on shifting your social networking focus to Google+.

The Google Plus Photo Importer by Dropico costs 99 cents, and while uploads I tested generally took longer than the advertised 60 seconds, it was still impressively fast.

10 Google+ tips for Beginners
Google+ Privacy: 5 Settings You Need to Know

2. Find People on Google+
Looking for more connections on Google+? While its own search feature only lets you find people by name, you can dig a bit deeper to find groups of people with certain characteristics at FindPeopleOnPlus.

Here, you can not only search for people by name, but you can also search by profession, location, relationship status, gender, education, employer, occupation and more, which makes growing your network and tailoring it to your needs a lot easier.

You can also choose to add yourself to its directory. This will keep your FindPeopleOnPlus profile updated and in-synch with your Google+ profile.

3. PlusClout
Akin to Klout.com, a site that measures your social media influence, PlusClout measures the influence a user has on Google+ and rates it from 0 to 100.

When you visit the site, PlusClout will ask you to insert your Google+ ID in order to generate your score. Your ID is the string of numbers that appear in the URL of your profile page.

PlusClout says that while its formula is still evolving, right now it calculates your number based on 15 million public Google+ profiles and items shared, such as posts, comments, +1s, the number of followers you have and the frequency and volume of information sharing.

You can also browse people with the highest PlusClout in categories such as bloggers, designers, entrepreneurs and the most-followed users on Google+. Click on any of these names and you will see their current PlusClout score, a graph of their score over the last five days, and websites associated with that person.
4. Google Translate for Google+

If you want to connect with people from around the world but find that language is a barrier, this is a must-download Google Chrome extension.

Google Translate for Google+ is a powerful tool that inserts a button into your Google+ streams, letting you quickly interpret a chunk of foreign text.

Samsung, Nvidia to demo quad-core Windows 8 tablet

Samsung, Nvidia and Microsoft are on tap to show off a Windows 8 quad core tablet next week.

Nvidia has been bubbling with optimism this week and there may be a good reason for it: The company next week is on tap to demonstrate its quad-core Kal-El chip on a Microsoft Windows 8 tablet.

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We’re hearing in multiple places that a Windows 8 tablet run by Kal-El will make an appearance at the Build conference next week. Samsung, Nvidia and Microsoft will introduce the Windows 8 tablet in a demo. These sources also indicate that a Samsung tablet will be the first Microsoft device with Kal-El. The demonstration would also indicate that Samsung plans to make a Windows 8 tablet. Reports surfaced in the Korea Economic Daily.

What’s unclear is when this Windows 8-Kal-El creation will be publicly available. Our sources are touting the first Microsoft tablet with Kal-El, but the timing doesn’t quite add up. Kal-El will be released in the third quarter, but Windows 8 won’t be released to manufacturing until April 2012 at the earliest.

Windows 8 bits are expected to be handed out to developers next week.

Given those moving parts, it’s likely that Kal-El will power the demo Windows 8 unit to be claimed as a first. But Nvidia’s quad core chip will run on Android in a tablet you can actually buy later this year. As Mary Jo Foley noted, Microsoft showed off a quad-core Windows slate at TechEd New Zealand last month.

Another option is that a Windows 7 tablet will be handed to developers at Build, but it can be upgraded to Windows 8.

Add it up and Nvidia’s optimism this week—the company upped its fiscal 2013 outlook and CEO Jen-Hsun Huang has been confident—may be warranted because it’s betting on two tablet horses in Android and Windows 8.

A few points to note:

If Samsung is on the Windows 8 tablet bandwagon it offer some serious Android diversification. Given Samsung’s patent lawsuits with Apple, a Microsoft option could deliver returns just based on legal costs.
Nvidia’s plan to trump Qualcomm on quad-core market share may rest with Microsoft. Analysts have been skeptical about Nvidia’s optimism largely because Android tablets haven’t become consumer hits. If Nvidia has all of its non-iPad bases covered its goal to have 70 percent market share in non-Apple tablets looks more realistic.

TechRepublic’s Jason Hiner, Mary Jo Foley and ZDNet UK’s Rupert Goodwins contributed to this report.

More Nvidia:

Nvidia’s Tegra weak spot: An assumption Android tablets take off
CNET: Nvidia CEO sees tenfold growth in mobile-chip biz

Build previews:

Let’s help Microsoft name Windows 8
Hyper-V to be in Windows 8 client, Microsoft acknowledges officially
Ten watchwords for Microsoft’s Windows 8 conference
Microsoft’s Windows chief: Media Center will be part of Windows 8
Intel: We’ll win our fair share vs. ARM even with Windows 8
CNET: Samsung to show off Windows 8 tablet, report says

Microsoft’s 5 biggest weaknesses

Search, mobile devices, the Web and even the desktop represent challenges for Redmond

For all its success as the world’s biggest maker of PC operating systems and office programs, Microsoft’s position as the dominant provider of software to consumers is at risk.



While Windows still powers the vast majority of desktops and laptops, the emergence of mobile devices and increasing reliance on the Internet have shown consumers and businesses alike that much of what we call personal computing can be done without touching a single Microsoft product.

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COMPETITION: Microsoft’s top 12 rivals

Microsoft is still a giant, with $70 billion in annual revenue and an amazing 11 products that earn at least $1 billion a year. But it faces challenges in search, Web browsing, mobile devices, Web server software, and even the desktop operating system market.

In this article, we will examine what we think are Microsoft’s five biggest weaknesses, a list we came up with in conjunction with the analyst firm Directions on Microsoft. We provided the list and supporting facts to Microsoft’s public relations firm on Aug. 15. Microsoft declined to make executives available for interviews, but provided responses to some of our questions via email. We’ll include Microsoft responses at the end of each section.
1. Search

Let’s start with the easy one. If you use the word “Google” as a verb, you know how far Microsoft’s own Bing search engine has to travel before it can be called a success. Microsoft’s earnings reports break the business down into five product divisions, and the Online Services Division powered by Bing and MSN is the only one that consistently loses money, including $2.6 billion lost over the past 12 months.

Bing, which also powers Yahoo and offers a fancy iPad app, often gets high marks in studies that rate the effectiveness of search engines, yet Google captures about two-thirds of U.S. market share and more than 80% of the global market.

Microsoft rarely masks its hatred of all things Google, which makes most of its money on search advertising while investing in other products that eat into Microsoft market share, like Chrome and Android.

But with Bing, “They’re so far behind, it’s a long slog,” says Wes Miller, a former Microsoft Windows program manager who is now research vice president at Directions on Microsoft. “People innately think of Google for search. How do you replace Kleenex? They’re going to have to keep burning money for the foreseeable future until they can come up with something that out-Googles Google.”

Microsoft cares about search because of advertising revenue, and also because Google has become synonymous with the Internet in almost the same way Microsoft became synonymous with personal computers.

Microsoft’s response: “This is a long-term game for Bing,” Microsoft said via email. “Bing continues to be focused on creating a great consumer experience, solid execution and steady market share growth. The most recent comScore market share report shows that Bing is continuing to make gains in the U.S., reaching 14.4 percent explicit core search share in June. Overall, Bing increased market share by more than 50 percent since launch.”

TR: The 10 Best IT Certifications 2010

Here’s a list of the 10 accreditations with the greatest potential for technology support professionals, administrators, and managers seeking employment within consulting firms or small and midsize organizations.

This post originally appeared on TechRepublic. It is also available as a PDF download.

By Erik Eckel

Just as with many popular arguments — Red Sox v. Yankees, Chelsea v. Manchester United, Ford v. Chevy — IT certifications are popular fodder for debate. Except that certifications, in an IT professional’s microcosm of a world, have a bigger impact on the future. Just which certifications hold the most value today? Here’s my list of the 10 accreditations with the greatest potential for technology support professionals, administrators, and managers seeking employment within consulting firms or small and midsize organizations.

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1: MCITP

This best certification list could be built using 10 Microsoft certifications, many of which would be MCITP accreditations. The world runs on Microsoft. Those professionals earning Microsoft Certified IT Professional (MCITP) certification give employers and clients confidence that they’ve developed the knowledge and skills necessary to plan, deploy, support, maintain, and optimize Windows technologies. Specifically, the Enterprise Desktop Administrator 7 and Server Administrator tracks hold great appeal, as will Enterprise Messaging Administrator 2010, as older Exchange servers are retired in favor of the newer platform.

2: MCTS

With operating systems (Windows 2000, 2003, 2008, etc.) cycling through every several years, many IT professionals simply aren’t going to invest the effort to earn MCITP or MCSE accreditation on every version. That’s understandable. But mastering a single exam, especially when available examinations help IT pros demonstrate expertise with such popular platforms as Windows Server 2008, Windows 7, and Microsoft SQL Server 2008, is more than reasonable. That’s why the Microsoft Certified Technology Specialist (MCTS) accreditation earns a spot on the list; it provides the opportunity for IT pros to demonstrate expertise on a specific technology that an organization may require right here, right now.

3: Network+

There’s simply no denying that IT professionals must know and understand the network principles and concepts that power everything within an organization’s IT infrastructure, whether running Windows, Linux, Apple, or other technologies. Instead of dismissing CompTIA’s Network+ as a baseline accreditation, every IT professional should add it to their resume.

4: A+

Just as with CompTIA’s Network+ certification, the A+ accreditation is another cert that all IT professionals should have on their resume. Proving baseline knowledge and expertise with the hardware components that power today’s computers should be required of all technicians. I’m amazed at the number of smart, intelligent, and seasoned IT pros who aren’t sure how to crack the case of a Sony Vaio or diagnose failed capacitors with a simple glance. The more industry staff can learn about the fundamental hardware components, the better.

5: CSSA

SonicWALLs power countless SMB VPNs. The company’s network devices also provide firewall and routing services, while extending gateway and perimeter security protections to organizations of all sizes. By gaining Certified SonicWALL Security Administrator (CSSA) certification, engineers can demonstrate their mastery of network security essentials, secure remote access, or secure wireless administration. There’s an immediate need for engineers with the knowledge and expertise required to configure and troubleshoot SonicWALL devices providing security services.

6: CCNA

Although SonicWALL has eaten some of Cisco’s lunch, the demand for Cisco skills remains strong. Adding Cisco Certified Network Associate (CCNA) expertise to your resume does no harm and helps convince larger organizations, in particular, that you have the knowledge and skills necessary to deploy and troubleshoot Cisco routing and switching hardware.

7: ACTC

Here’s where the debate really begins. Increasingly, my office is being asked to deploy and administer Mac OS X networks. In the real world, divorced from IT-industry rhetoric, we’re being asked to replace older Windows networks with Mac OS X client-server environments. We’re particularly seeing Apple traction within nonprofit environments. We’ve found the best bet is to get up to speed on the technologies clients are requesting, so it stands to reason that earning Apple Certified Technical Coordinator (ACTC) 10.6 accreditation won’t hurt. In fact, developing mastery over Mac OS X Snow Leopard Server will help provide confidence needed to actually begin pursuing Apple projects, instead of reactively responding to client requests to deploy and maintain Apple infrastructure.

8: ACSP

Apple Certified Support Professional (ACSP) 10.6 accreditation helps IT professionals demonstrate expertise supporting Mac OS X client workstations. If you work for a single organization, and that firm doesn’t use Macs, you won’t need this certification. But larger organizations adding Macs due to demand within different departments or consultants working with a wide client base will do well to ensure they have Snow Leopard client skills. The ACSP is the perfect way to prove mastery.

9: CISSP

Unchanged from the last 10 best certifications list, ISC2’s security accreditation for industry professionals with at least five years of full-time experience is internationally recognized for its value and validity. The Certified Information Systems Security Professional (CISSP) title demonstrates expertise with operations and network security, subjects that will only increase in importance as legal compliance, privacy, and risk mitigation continue commanding larger organizations’ attention.

10: PMP

I fear organizations begin cutting project managers first when times get tough. Management roles and responsibilities often get passed to technical staff when layoffs occur. Even in challenging economic times, though, IT departments require staff familiar with planning, scheduling, budgeting, and project management. That’s why the Project Management Institute’s (PMI) Project Management Professional (PMP) accreditation makes the list. The cert measures candidates’ expertise in managing and planning projects, budgeting expenses, and keeping initiatives on track. While there’s an argument to place CompTIA’s Project+ certification in this slot, PMI is a respected organization that exists solely to further professional project management and, as such, deserves the nod.

Honorable mentions: MCSE, ITIL, RHCP, Linux+, VCP, ACE, QuickBooks, Security+

In the previous version of this article, readers asked where NetWare certification stands. It’s not on the list. That’s not a mistake. It’s gone the way of BNC connectors, in my opinion. Microsoft owns the market. MCSEs have more value.

ITIL has its place, particularly in larger environments. RHCP (or Linux+) and VCP have roles within enterprises dependent upon Red Hat/Linux and VMware virtualization technologies certainly, but those organizations remain hit or miss.

Acronis’ ACE deserves a look. With some 3 million systems being backed up now by Acronis image software, it would behoove technology professionals to learn how to properly use the software. I think it’s fair to say there’s still some confusion as to the software’s tremendous potential.

SMBs are also demonstrating a surge of interest in QuickBooks technologies. From QuickBooks Point-of-Sale to QuickBooks Enterprise platforms, there’s strong, growing demand for QuickBooks expertise in the field. The company’s growth is impressive. There’s no other way to describe it. In a crappy economy, Intuit’s growing.

Security+, really, is a no brainer, but I’ll get lit up if I include nothing but CompTIA certifications in the top 10 list. However, my advice for anyone entering the industry or even veterans seeking their first accreditations would be to load up on CompTIA certs. How can you go wrong with the manufacturer-independent certifications that demonstrate mastery of fundamentals across a range of topics, including project management, hardware, networking, security, and voice networks? You could do much worse.

A word on the methodology

There’s no double-blind statistically valid data analysis run through a Bayesian probability calculus formula here. I’ve worked in IT long enough, however, and with enough different SMBs, to know what skills we need when the firm I co-own hires engineers and sends technicians onsite to deploy new systems or troubleshoot issues.

Sure, I could have thrown in ITIL to satisfy enterprise professionals, included RHCP to sate the rabid open source crowd, and added VCP to look hip modernizing the list with a virtualization element. But I’m just not seeing the demand for those skills in companies with up to several hundred employees. My firm’s been asked to deploy exactly one Linux server in almost seven years. And we’ve virtualized maybe a dozen systems. Therefore, I feel it would be a disservice to readers to include such accreditations when I see, on a daily basis, vastly greater demand for these other skill sets.

Age bias in IT: The reality behind the rumors

Is high tech really that tough on older workers? Or are they simply not pulling their weight in an industry that never stops innovating?

Computerworld – Age bias: Some consider it IT’s dirty little secret, or even IT’s big open secretMicrosoft 70-640 Training .”

In the category of “computer and mathematical occupations,” the overall unemployment rate for people 55 and over jumped from 6% to 8.4% from 2009 to 2010, according to the data. For those 25 to 54 years old in that job category, the unemployment rate fell from 5.1% in 2009 to 4.5% in 2010.

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Those figures are particularly striking when compared to the overall population, where 55-plus workers had lower unemployment rates (7%) than the 25-to-54-year olds (8.5%) in 2010.

That trend seems to be reflected in the level of anxiety among older IT workers who still have jobs. According to the latest Computerworld salary survey, the number of IT people feeling somewhat or very insecure rises steadily as they age.
Older workers feel less secure
Age 18-24 24-34 35-44 45-54 55+
Very secure or secure 69% 69.5% 59.3% 51.9% 55%
Somewhat secure 26.2% 23.8% 29.8% 34.3% 29.1%
Not very secure/not at all secure 4.8% 6.7% 10.9% 13.9% 15.9%
How secure high tech workers feel in their current position, by age (percentage of total respondents). Source: Computerworld 2011 Salary Survey of 4,852 high-tech workers employed full or part time.

As to the flat-lining of wages that’s rumored to sometimes happen in the second half of a high-tech career, Computerworld’s survey didn’t turn up evidence of age bias in actual salaries, but employees aged 55 and older were the most likely to report that they had generally “lost ground financially” in the past two years.

An academic study of IT salaries published in 2008 did show interesting disparities in IT salary by age in three specific industry segments — finance, IT and medical. Although the report is now out of date — it was based on data from 2001 — at least one of the original researchers believes its findings still hold true.

“The slow economic recovery and the stubborn high unemployment rate we have right now only make age discrimination even more pronounced,” says Jing Quan, an associate professor at Salisbury University in Salisbury, Md. “IT companies are more likely to value IT workers who have the most updated skill sets and can get the job done,” he says. “And those are more likely younger IT workers.”

Keep up or keep out

The hyper-accelerated pace of change in high technology makes it a particularly challenging field to keep up with. Put bluntly: “The special characteristics of the IT industry — highly competitive, fast-paced, short skill update cycle — do not favor older workers,” says Quan.

Julie McMullin, a professor at Canada’s University of Western Ontario, elaborates. “Perceptions of older, in this particular industry, have a lot to do with competing demands,” says McMullin, who leads an international project called Workforce Aging in the New Economy (WANE) that studies aging and workforce restructuring in the IT industry.

“If you’re an unencumbered worker” — that is, single with lots of time to work extra hours and attend training to update your skills — “then you’re ‘young,’” she says.

By those standards, Ronda Henning could pass for a spring chicken. In real-life years, she’s 53, but by her own estimate has logged enough extra hours and obtained enough degrees to give younger workers a run for their money.

A senior scientist specializing in security at Harris Corp., a communications and IT company based in Melbourne, Fla., Henning has earned several graduate degrees to supplement her undergraduate degree (a B.A. in English writing nonfiction and political science from the University of Pittsburgh). She holds an MBA from the Florida Institute of Technology and an M.S. in computer science from Johns Hopkins University, and she’s currently working toward a Ph.D. in information systems.

Beyond that, Henning has taken care to invest in her career on her own time — publishing and presenting papers at conferences and identifying and pursuing new business initiatives within her organization. “Often that has to happen on your own time, in addition to your standard assignments,” she warns Microsoft Free MCTS Training and MCTS Online Training.

And then there’s the constant influx of the new, and the challenge of separating signal from noise. “I make a conscious effort to stay current, but these days, it’s very hard to absorb everything and figure out what’s truly important,” Henning acknowledges. “It can become a 24-hour-a-day job to try and do that.”

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